Returns & Exchange Policy:

*Please take note of the size and weight listed with each piece before you purchase an item. We do not accept returns for earrings being too heavy, large, or otherwise. If you purchase an item and email us with concerns before we ship it, then we can offer a refund or other solutions. Look through all of the photos and read the descriptions. If you have any questions on a particular piece you can contact us at tovaragency@gmail.com

Returned items are subject to a 25% restocking fee.

The following items can't be returned or exchanged-

  • Custom or personalized orders

  • Earrings due to hygienic reasons

  • Items on sale

    Return and exchanges details

  • We want to ensure that you are completely satisfied with your purchase. If you should have any problems or issues with your item please contact us immediately at tovaragency@gmail.com. We will gladly work with you to resolve the problem. We take great pride in the quality of our craftsmanship and your satisfaction is our primary focus.

  • Returns must be made within 14 business days of purchase.

  • Buyer is responsible for return shipping.

  • Items on sale do not qualify to be returned or exchanged.

  • We are not responsible for jewelry that is broken by the buyer. In some cases we can make a replacement piece or do repairs that the buyer pays for.

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